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Your privacy, protected.
How EMPH Engineering Solutions collects, uses and protects your personal information in line with the Protection of Personal Information Act (POPIA).
Privacy Policy (POPIA Compliant)
EMPH Engineering Solutions (Pty) Ltd (“EMPH”, “we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and your rights.
Information we collect
- Contact details you provide (name, company, email, phone)
- Enquiry, quotation and project information you submit
- CVs and related details submitted for recruitment
- Technical and usage data via cookies (with your consent)
Why we collect it & legal basis
We process personal information to respond to enquiries, prepare quotations, fulfil orders, provide support, and — where you have opted in — send product updates. Our legal bases include your consent, the performance of a contract, our legitimate interests, and compliance with legal obligations.
Data retention
We retain personal information only for as long as necessary for the purpose collected or as required by law, after which it is securely deleted or anonymised.
Data security
We apply appropriate technical and organisational safeguards including encrypted transport (HTTPS), access controls and secure form handling to protect your information.
Third parties & international transfers
We may share information with trusted service providers (e.g. hosting, email, analytics) under appropriate safeguards. Where information is transferred outside South Africa, we ensure comparable protection as required by POPIA.
Marketing communications
Marketing is sent only where you have opted in, and every message includes an unsubscribe option.
Cookie Policy
Cookies are small files stored on your device. We use them to run the site and, with your consent, to analyse traffic and improve your experience.
- Essential — required for core functionality and security (always on)
- Analytics — help us understand how the site is used
- Marketing — deliver and measure relevant communications
- Functional — remember your preferences
You can change your choices at any time using the Cookie Settings option in the consent banner. Analytics and marketing tags only activate after you consent.
Website Terms of Use
By using this website you agree to use it lawfully and not to misuse content, attempt unauthorised access, or interfere with its operation. All content is provided for general information and is owned by or licensed to EMPH.
Terms & Conditions of Sale
Sales of products and services are subject to EMPH’s standard terms, including provisions on pricing, delivery, payment, risk and title, and limitation of liability. A copy is provided with order confirmations and is available on request.
Terms & Conditions of Quotation
Quotations are valid for the period stated and are subject to confirmation at order. Prices may be affected by exchange rates, material availability and specification changes. Information submitted for a quotation is used only to prepare and communicate about that quotation.
Disclaimer
Information on this website is provided in good faith for general guidance and does not constitute engineering, legal or professional advice. Always confirm specifications with our engineers for your specific application.
Warranty Information
EMPH products and workmanship are warranted against defects in materials and manufacture for the period stated on your documentation, subject to correct installation, use and maintenance. Warranty claims should be directed to our support team.
Returns Policy
Returns are accepted in line with our returns procedure. Please contact us before returning any item so we can issue authorisation and arrange inspection. Custom-manufactured items may be non-returnable.
POPIA Data Subject Rights
Under POPIA you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion where there is no lawful basis to retain it
- Object to processing, including direct marketing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
To exercise any of these rights, contact our Information Officer using the details below.
Contact for Privacy Requests
Information Officer, EMPH Engineering Solutions (Pty) Ltd
- Email: sales@empheng.co.za
- Phone: 021 023 3675
- 6 Brands Hatch Close, Killarney Gardens, Cape Town, 7441
Information Regulator (South Africa): complaints.IR@justice.gov.za
Questions about this policy? Email sales@empheng.co.za.